Manufacture Warranty is included with all automation products for a period of one year from the date of invoice. During the Manufacture Warranty period, the price of all services related to the purchased product is significantly reduced. Services can be requested as often as needed, with no incident limitations. After the Manufacturer Warranty has lapsed, the customer is able to purchase additional coverage through the Service Agreement program.
Once your Manufacture Warranty has expired, you may purchase Service Agreements in two-year increments to continue your discount on product services.
On-Site Service is offered to assist in training, product movements, or diagnosis. While performing an On-Site Service, no products will be disassembled or repaired on-site, as per our policy. This is for up to 3 days of service. After 3 days, On-Site Additional Days must be purchased.
A Peak Robotics Service Representative will fly to your location to install a product for you.
Remote Support is offered at an hourly rate to assist the customer in resolving non-mechanical issues. Such services are likely to cover re-teaching robot teach points, sequence modifications, or basic troubleshooting. Service may also include initial system setup, software installation, or software training.